A group tour involves traveling with other tourists on a scheduled itinerary, offering a more social experience and typically lower costs.

• A private tour is customized to your preferences and schedule, providing a more personalized experience with a dedicated guide and transportation.

You may request a private tour with the option to join other tourists. Here’s how it works:

1. We will publish a specific date for the tour on our website, open for others to join.
2. We will inform you if there is interest from other participants.
3. The tour price will be recalculated among the participants, and everyone will receive an updated booking confirmation.

In our package descriptions, the "Tour Guidebook" refers to a paper booklet containing illustrations and information about the attractions you'll visit, typically in English. However, it can be provided in any preferred language upon request.

• The "English-speaking Guide" refers to a person who will accompany you throughout the tour, offering guidance and information.

You will receive a deposit receipt confirmation email with all the tour details once your deposit has reached us, unless otherwise agreed with the manager. If you do not receive a confirmation, please contact us.

For prepayment, we will send you an invoice for a bank transfer (wire). We accept payments through PayPal, Wise, Revolut, and Western Union. Unfortunately, online bank card payments are not available at this time. For more details, please contact us directly.
(Note: the total amount does not include any bank transaction fees or commissions. These additional charges must be covered by the sender)

Our cancellation policy allows for cancellation up to two weeks before the tour departure. Payments can be refunded as a voucher, allowing you to reschedule the tour for different dates.

• Alternatively, the payment can be returned in USD via bank transfer, with a fee of 20% of the total amount withheld. Please refer to our Payment&Refund policy on our website for more information.

The total amount does not include any bank transaction fees or commissions. These additional charges must be covered by the sender.

• We strive to make all costs transparent. Any additional costs, such as optional activities or personal expenses, will be clearly outlined in the tour description.

Travel insurance is mandatory for tours within Kazakhstan, as required by government regulations. It is included in the tour price and costs a maximum of $2 per day. This insurance provides coverage of up to $10,000 for unforeseen situations during the tour. While this travel insurance cannot be excluded from your package, there are no restrictions on any additional insurance you may choose to have for yourself.

Most tours include some free time for you to explore on your own or relax, typically after dinner.

If you are late, we can arrange transport for you to reach the group at an additional cost.

Upgrades may be available depending on the tour and destination. Contact us to discuss your preferences and availability

Yes, restrooms are available at various points during the tour. Your guide will inform you of restroom locations and opportunities for breaks.

Yes, bringing a drone to Kazakhstan is accepted. However, there are some restricted areas for drone flights, so you must always clarify with your guide.

Here are some general guidelines that are commonly observed in the regional community:

1. Greeting: A typical Kazakh greeting is a handshake, but for women, a gentle nod or a hand on the heart is also common.
2. Respect for Elders: Elders are highly respected in Kazakh culture. It’s customary to stand when an elder enters the room and to listen attentively to their advice.
3. Hospitality: Kazakhs are known for their hospitality. If invited to someone’s home, it’s polite to bring a small gift, such as sweets or fruit. Remove your shoes before entering the home, and be prepared to participate in a traditional tea or meal.
4. Meals: At meals, it’s customary to wait for the host to start before eating. Traditional foods like beshbarmak (a dish of boiled meat with pasta) are often served. It's polite to accept a small serving of food and to taste everything offered.
5. Blowing your nose at the table in Kazakhstan is generally considered impolite and should be avoided; instead, it is advisable to excuse yourself to a more private area to maintain decorum and hygiene.
6. Flatulence at the table or in public is considered impolite in Kazakhstan, so it's best to excuse yourself to a private area if you need to.

If you provided your WhatsApp number during booking, you will receive car, driver, and guide details the day before the tour starts.

If you have a complaint during the tour, please inform your guide or contact our office immediately. We strive to resolve issues promptly to ensure your satisfaction.

We monitor weather conditions closely and make adjustments to the itinerary as needed to ensure the safety and comfort of our guests. In case of severe weather, alternative activities or accommodations will be arranged.

For group tours, the minimum age for children is 12 years old.
Children aged 12 and above are charged the same price as adults.

For private tours, there is no minimum age limit for children.

• Children aged 0–5 years:
• Join the tour free of charge (not included in the tour price).
• Children aged 6–12 years:
• Charged only for meals and accommodation (no tour service fee).

You can find news and promotional deals on our website and Instagram.